Rome restaurant hits tourist complaints after $ 500 bill was viral

(CNN) – A Rome restaurant has attracted a wave of complaints about alleged overcrowding after two Japanese descendants claimed to have slashed an account for € 430 ($ 470) for two dishes of spaghetti and fish and water.

An image of the heavy bill from Antico Caffe di Marte restaurant near Castel Sant's Angelo made the rounds on social media after posting it on Facebook earlier in September.

In addition to the sum of 349.50 euros for food, tourists were charged an additional 80 euros for the tip.

A number of other guests have also come forward to claim that they too have been deceived by the restaurant.

Minh Ngoc Bui, who is Vietnamese but lives in Germany, is one of the many people who left accounts on Tripadvisor for their alleged experiences at the institution.

Along with the other three friends, Minh had lunch at Antico Caffè on August 27 when the waiter suggested a "seafood – mixed fish" menu from 6.5 euros per 100 grams, he told CNN.

Tourist complaints about rip-off Rome restaurant mount after viral $ 500 bill

Tourist complaints about rip-off Rome restaurant mount after viral $ 500 bill

Minh Ngoc Bui

"We agreed because it wouldn't be great to pay an extra 6.5 euros to try a recommendation dish," Minh said. "But they brought us only a plate of mixed fish of about 2 kg."

"We were quite surprised when we saw this dish because no one expected that 100 grams of fish would be so big but it was our last day in Italy so we said it was ok about 2 pounds of fish so I agreed to pay around 130-150 euros for this fish dish. We don't want more dramas in Italy. "

But when one of her friends asked for the bill, she was asked to pay 4.8kg of mixed fish at a cost of € 315, Minh said.

Adding 40 euros for a service fee and 40 euros for the contract, the total bill was a staggering € 476.40.

Tourist complaints about rip-off Rome restaurant mount after viral $ 500 bill

Tourist complaints about rip-off Rome restaurant mount after viral $ 500 bill

Minh Ngoc Bui

"Complained that this couldn't be so great and didn't agree to pay so much for the service and tip, they didn't clearly announce about this rule in the menu but told him the service and advice were the rules and we really ate very much, "said the woman. "He tried to complain, but was forced to pay, so he paid for himself."

When Minh later discovered the bill, she suggested her friend return to the restaurant to complain.

"When I came back, I asked the man who served us to put 4.8 pounds of mixed seafood on this dish, because I firmly believe it is impossible and they can't do it. And as I thought, they couldn't do it and they refused to do it. they do it with the excuse that they didn't have time, "he said.

They tried to report the restaurant to the police, but authorities told them they had to call before paying, Minh said.

CNN has contacted the Antico Caffè di Marte restaurant for comment.

Following the reaction, Tripadvisor suspended the restaurant review page with this statement: "Due to a recent event that has attracted media attention and caused an influx of reviews that do not describe firsthand experience, we have temporarily suspended it Post new revisions to this If you have had first hand experience on this property, please check back soon – we look forward to receiving your revision! "
Antico Caffè di Marte responded to criticism of the Japanese tourists' bill by saying the menu was "clear", according to a statement published by the Italian newspaper Il Messaggero.

"Everything is detailed, just look at the prices: € 16 per ceiling for a seafood pasta," the owner of Giacomo Jin said, according to the newspaper. "To pay this amount, [Japanese] the girls ordered not only spaghetti but also fish. On the other hand, our fish is fresh: the customer picks it on the counter, we weigh it and we cook it. "

As for the tip, Jin said it was voluntary and the client could choose between 10% and 20% of the total amount.